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 大连某世界500强企业招聘对北美IT Support |
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withanna930
头衔: 海归上士
加入时间: 2006/06/22
文章: 10
海归分: 1367
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作者：withanna930 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
·921318 英语电话技术支持工程师 Technical Support Engineer(English Speaking)
工作地点：大连市
招聘人数：若干
学 历：本科
薪水范围：面议
外语要求：英语 熟练
职位描述：
Description
Business Environment:
The world has changed. Again.
Not so long ago we provided information for business. Today information is the business.
HP services is uniquely positioned to help customers transform their businesses and get measurably more from their IT investments.
We're here for our customers. Putting them first makes us foremost. We don't exist without them.
Our service and support organization works hard at making life easy. Answering queries. Keeping in touch. Sorting out problems. Letting customers know they're valued. And making sure all the other parts of our business understand what customers are thinking.
That way we're always a step ahead. Customers drive our business.
And the people who keep us in touch drive our success.
GSC Dalian is one of HP global solution centers serving this destination, through telephony and electronic ways, now it is providing services to a great many customers across different countries. And as the emerging city of China, Dalian is continuously witnessing GSC's dramatic growth and globalization during the industry migration waves.
Job Description:
Technical Support Engineers take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
And you are going to be contacted by customers who may locate in another side of this planet, culture insight and language familiarity will be your powerful tools.
Qualifications
Qualification Requirements:
Bachelor or above, major in IT and related area or English preferred
Very good command of English communication
Familiar and Adaptive to culture difference
Proficiency in computer applications especially Windows & Internet
Broad technology knowledge (Operating systems, Hardware)
Professional experience and records in technical areas preferred (e.g. MCSE)
Decision Making and Problem Solving skills
Good interpersonal skills and Clear communication skills
Good and Confident telephone manner
Accuracy, Well-organized personal manner
Be able and willing to take night shift
补充：
1. 该职位是对该公司的产品通过电邮和电话的方式进行售后技术支持。
2. 该职位面对北美客户，因此要求英语十分流利，能跟北美客人直接沟通交流，帮助他们解决技术问题；另外该职位的工作时间也是根据北美时间，为周一到周五的8:00pm-5:00am，但是公司会给予每个月1200-2000的晚班补助。
3. 该工作仅对英语要求很高，希望有一定IT背景（没有IT背景英语优秀者可考虑）。该公司提供14个月的薪水，每年的年终和年末各有一次双薪。同时提供每年15天的带薪假日于15天的带薪病假。
4. 该部门是公司新成立的部门，同事多以年轻海归为主。
5. 该部门的晋升空间很大，由于是新成立的部门，所以会有将近10%的人在一年内pormote。（TL）
6. 该职位有十分出色的培训计划，包括语言、文化、IT等多方面，都是公司从美国请来的讲师。
7. 望感兴趣的朋友联系我，一定回复，谢谢。
作者：withanna930 在 海归招聘 发贴, 来自【海归网】 http://www.haiguinet.com
上一次由withanna930于2006-6-30 周五, 09:48修改，总共修改了1次
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 大连某世界500强企业招聘对北美IT Support -- withanna930 - (3016 Byte) 2006-6-22 周四, 15:44 (1657 reads)
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