Client: One of top multi-national banks

Job Title: CMC Implementation Manager

Typical Level: Associate

Location: Shanghai, Lujiazui

Primary Purpose
-To support CMC on all aspect of systems related documentation, implementation and support..

Typical Duties

- Pre-sales support e.g. system demonstrations and requirement discussions.
- Planning of implementation cycle and drawing implementation plan.
- Co-ordinate all implementation activities to ensure timely implementation.
- Internet banking documentations, partner bank documentations etc
- Internet banking user training
- manage user acceptance test (UAT) if needed
- help user on ERP interface e.g. SAP Interface, Oracle Interface, Data converter, UDF (User defined format)
- help user on how to utilize the data from db-di for account reconciliation
- Customer interactions
- Maintain contact with customers to ensure DB’s service is up to standard. Assist in the timely consolidation of management information to enable the continuous review of service standards
- Proactively monitor and take appropriate actions to ensure that expected utilization and penetration levels are met.
- Manage technical support function via
- adoption of team information/knowledge
- best practice sharing,
- proactive problem solving and
- comprehensive customer/user trainings.

Supervision Received

- Guidance and direction from Head of Implementation Manager
- Briefed by Sales on the components of the deal won and of customer objectives and expectations.
- Regional Head Office procedures
- Audit procedures .

Supervision Exercised
-Peer to peer supervision

Experience Required

- Bachelor degree or above majoring in Finance, Business, Management, etc.
- At least 4 years relevant working experience in FIE company or bank, preferably project implementation experience with basic banking product knowledge required
- Customer focus and service oriented
- Good communication and inter-personal skills
- Computer literate - familiar with multi OS platform, LAN, application and telecommunication software/equipment
- Knowledge of front end customer systems as well as cash management business with respect to products and services
- Fluent in both oral and written English.
- Ability to work in a team

Alex Lu
Consultant
I.T.

Manpower Professional
Room 2808-2811, Information Tower,
No. 211, Century Avenue, Pudong
Shanghai 200120, China
T: +86 21 58782618 Ext. 327
E: [email protected]
MSN: [email protected]
www.manpowerprofessional.com.cn