May 28th, 2007Manpower China:VICE PRESIDENT-INFORMATION SYSTEMS, CHINA
Role ti
Organisational Level: Management
Location: Shanghai
Reports to: Vice President Finance, Greater China Region
Role Balance
This role requires a strong focus on leadership. On balance the substantial work of your role is to provide sound team leadership to your entire Information systems and technology team in the Coating and Buildings businesses across the Greater China Region. In addition, your role requires strong leadership skills to be demonstrated to key customers of the organization. You are to achieve the required outcomes of the work team through your people
You will also be responsible for the deployment of IT system and some level of excellence in information system processes, integration and alignment of systems technology with business processes to enable you to lead your team.
Purpose
The purpose of this role is to lead the team to:
• Deliver service excellence and safely the outputs expected in the IS Plan on a day to day, week to week basis;
• Deliver continuous improvement outcomes in the implementation of Movex capabilities across targeted functional areas across the Greater China Region businesses.
• Support the direct relationships in your Department.
Your role is critical in ensuring the skills and competency of team members are built and maintained.
This role desc
Key Result Areas
This section describes the areas in which this role will need to deliver results. It also gives examples of tasks. Tasks are activities that are performed on a day-to-day week-to-week basis and are the actions you will need to perform to achieve results in any given Key Result Area.
Performance Indicators is an area of measurement which might be expected from the Key Result Area of the position. By stating the performance indicators, the target output of the role can be measured on its quality, quantity, cost and its stipulated time frame. There are also some intangible measurement which must be evaluated more subjectively, or judged.
A Key Result Area is a specific area of performance in which a measurable result will be planned. Specific ob
KEY RESULT AREA Performance Indicators, EXAMPLES OF KEY TASKS
1. Safety
• Zero lost time injury
• Disabling injury frequency rate.
• Number of LTIs and near misses reported.
• Frequency and number of audits completed.
• Compliance with [CLIENT NAME] Environmental Standards.
• Conduct monthly safety audit
• Proactive contribution to safety improvement areas.
• Attend monthly safety meetings
• Highlight potential safety hazards
• Communicate safety policies to team members.
2. Team Performance
• Demonstrated required skills available to meet strategic business goals.
• No. of Customer Complaints.
• Demonstrated good systems skills
• Effective communication with technical and non-technical groups.
• Effective Training on new system implementation
• Formulate action plans to achieve service excellence, customer satisfaction, project completion, cost and budget.
• Schedule and assign tasks to team.
• Write and communicate priorities and interrelationship between systems and infrastructure groups.
• Feedback on performance and list down improvement areas.
3. Operational Effectiveness
• Strategy and plans in place to support business goals
• Systems and infrastructure in place to meet strategic business goals.
• Effective Change Control Strategy
• Meet budget.
• Analyse current processes and systems capability
• Propose improvement and implement change
• Provide IS advice to businesses.
• Monitor and communicate delivery of business benefits through successful execution of IS projects.
• Participate in development of IS strategies in the business
4. I.S. Governance
• Documented policies on security, data retention and continuity planning
• Documented processes on IS governance
• Zero non-compliance.
• 100% communication and training on governance
• 100% compliance with [CLIENT NAME] IS Security Policy.
• 100% compliance with internal/external audit and quality requirements.
• Write internal control including clear guidelines of functional areas and issues.
• Communicate standard procedures and policies for hardware/software.
• Develop plans and processes in maintaining operational security of IS.
• Conduct self assessment audits on IS processes.
5. Customer Service
• Number of problem resolved vs standard time
• Customer satisfaction survey
• Help Desk effectiveness
• Performance vs service levels.
• Achieve Cluster IS team performance targets
• Develop and manage service levels.
• Implement customer satisfaction survey annually.
• Provide feedback to customers on systems performance.
• Overseeing and monitor IS service delivery issues.
• Prepare and distribute monthly IS performance reporting.
• Setting, review and deliver agreed performance targets
6. Systems Effectiveness
• 100% Accuracy of business systems.
• Achieve Users competency rating of at least 4
• Accurate finance and business information
• Build rapport and relationships with key business stakeholders and actively monitor application of systems.
• Optimise the use of all available resources, including data, application systems, technology, people and facilities.
• Analyse technical problems, formulate and develop solutions.
• Identify and list down impact on existing infrastructure by growth or changes to business model.
• Assist in development and enhancement of business processes in line with change requirements.
• Developing metrics to determine effectiveness.
7. Budget
• Meet and work within budget targets.
• Do a cost benefit analysis.
• Develop and manage IS budget with VP Finance
• Help businesses with IS budget
• Provide advice to business on IS budget performance.
• Manage costs within budget.
8. Suppliers Management
• Effective and reliable suppliers/resources
• Manage ongoing relations with relevant software/hardware vendors, technical support providers.
• Prices negotiation techniques to maximise value.
• Negotiate service/maintenance agreements.
9. User Training & support
• Competency level at least 4 for all users skills in systems application.
• Policy for systems user in place.
• Written and documented processes and qualities of IS systems
• Engage leadership groups and business customers on effective governance of IS.
• Educate users implications of security and IS policies.
• Educate users on ERP and PC application systems to maximise business benefit.
10. Colleague support
• Response time to team members requests for IS advice
• Peer review/assessment on performance and support level.
• Share information and process knowledge within IS team.
• Conduct process education sessions.
• Seek input to redefine best practice.
• Organise and attend coordination meetings with peers.
• Discuss coordination concerns in a positive proactive manner.
• Provide feedback to peers on performance.
• Seek feedback on performance.
• Request support from peers when required.
11. Personal development
• Competency rating set for leadership (Lominger) and technical competency standards
• Eligibility for other leadership positions.
• Conduct self-assessment of leadership and technical competencies.
• Write personal development plans and ob
• Seek feedback from others on leadership performance.
• Maintain network with similar professionals.
• Regularly review trends and academic announcement in sphere of excellence.
12. Product Quality
• % of rework
• Rating on customer satisfaction survey
• Quality of product application advice provided to customers
• Help desk statistics
• Obtain and list feedback from customers regularly.
• Define key tasks and standards that relate to feedback.
• Define and set product and service standards.
• Monitor and benchmark tasks and standards.
• Establish systems to monitor and gather data on product and service standards.
• Regular customer visits.
• Provide product application advice to customers.
• Compile customer satisfaction surveys.
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13. Special Projects
• Effective project management tool utilised to track project.
• % of project ob
• Scope project, define project purpose and ob
Role Requirements
Technical/Functional Competencies required
Competency Desc
* Understand ERP systems Familiarity with end-to-end integrated ERP (Enterprise Resource Planning) systems, able to apply and/or align business process understanding to the system. 5
* Overall understanding of computing Familiarity with LAN/WAN and PC related concepts. 5
* Integrated Supply Chain techniques Strong conceptual knowledge, keeps abreast of developments and able to recognise where the company could benefit from implementation. Ability to apply knowledge of critical process flow and integration of cross-functional process for a total outcome. 5
* Good systems skills Able to understand and navigate through a system, able to differentiate between problems caused by technical platform or problems due to application or incorrect use of more areas. 4
* Business Skills Ability to apply knowledge and understanding of business environment, its competitiveness, financial, technological, legal and administrative business principles to arrive at sound business decisions. Taking leadership responsibility to connect self interest to the business interest by formulating Business Plans comprising of IS strategies and value added service to Greater China Region Strategic Marketing Plan. 4
* Rational Process Skills Trained and able to apply rational process skills such as “Kepner-Tregoe” to present, validate and explain recommendation and strategies 4
* Technical documentation skills Able to design, architect and formulate training programs to cater for the technical and systems application. With some exposure to process environment, has the skills to use MS Office Visio to produce clear, concise and simple documentation. 3
* Data analysis and specification skills Familiar with root cause analysis methods Potential Problem Analysis (PPA) and able to follow a flow for resolution. 4
* Time Management skills Able to recognise and organize requests and prioritise ba
* Excellent communication skills The ability to communicate clearly using simple language (not IT jargon); show enthusiasm and interest in others’ learnings pace and provide coaching to users as necessary. 5
* Knowledge on cross-functional Process integration Need to be able to discuss and resolve issues that impact all departments at all levels, able to explain and describe to users how systems “talk” to each other. 4
* Knowledge of Relational Databa
* Understand Client Server Technologies Ability to understand hardware components of the system fit together and identify interactive flow between client and server 5
* Familiarity with ODBC and SQL Familiar with ODBC Open Databa
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Behavioural Competencies required (Lominger)
Competency Desc
1 Action Oriented Enjoys working hard, is action oriented and full of energy for the things you see as challenging; not fearful of acting with a minimum of planning; seizes opportunities than others
5 Business Acumen Knows how businesses work; knowledgeable in current and possible future policies, practices, trends and information affecting your business and organization; know the competition; is aware of how strategies and tactics work in the marketplace.
15 Customer focus Is dedicated to meet expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
16 Timely Decision Making Make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
20 Directing Others Skilled Is good at establishing clear directions; sets stretching ob
22 Ethics and Values Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what you preach.
27 Informing Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization, provides individuals information so that they can make accurate decisions; is timely with information.
29 Integrity and Trust Is widely trusted; is seen as direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent yourself for personal gain.
45 Personal Development Picks up on the need to change personal, interpersonal, and managerial behaviour quickly; watches others for your reactions to your attempts to influence and perform, and adjusts; seeks feedback; is sensitive to changing personal demands and requirements and changes accordingly.
47 Planning Accurately scopes out length and difficulty of tasks and projects; sets ob
53 Drive for Results Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
59 Managing Through Systems Can design practices, processes and procedures which allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others without being there; can impact people and results remotely. 5
60 Building Effective Team Blends people into teams when needed; creates strong morale and spirit in your team; shares wins and success; fosters open dialogue; lets people finish and be responsible for your work; defines success in terms of the whole team; creates a feeling of belonging in the team.
As per Lominger Competencies identified for the role
Experience required
§ At least more than 8 years in Information System Enterprise leadership management capacity and preferably in large manufacturing process environment.
§ Knowledge of technicalities of systems operation including job control procedures and system administration.
§ Familiarity with analysis, planning and implementation principles and techniques.
§ Experience of accepted supervisor and management practices.
§ Technical awareness of LAN/WAN and PC related capabilities.
Qualifications required
§ An honours degree from a recognised institute or university in Computer Science with computer systems operations, support, procedures management/implementation exposure.
Other requirements
§ Excellent, clear verbal and written skills.
§ Initiative and pro-active in taking responsibilities.
§ Possess evaluating and analysing operational procedures and processes.
§ Able to organize, schedule, coordinate and delegate tasks.
§ Able to make decisions and implement course of action.
§ Ability to absorb information and learn very rapidly.
§ Adaptive (self learning) with the ability to instruct others.
§ Mobile and able to travel between sites in the [CLIENT NAME] China.
§ Customer focused.
§ Embrace IS Mission : Information Systems – A Value Added Service
• Good presentation skills in a variety of formal presentation settings both inside and outside the organization and should command attention and can manage group process during the presentation. Can change tactics midstream when something is not working.
Role relationships
Critical to the success of this role is the ability to deliver outcomes through productive relationships with others. Your important role relationships are:
Internal [CLIENT NAME]
- President
- Vice President Finace
- Peers and colleagues
- Direct reports
- Cross Departmental contracts
- Internal Customers (eg. Sister companies)•
•External
- Regulatory authorities
- Suppliers
Alex Lu
Consultant
I.T.
Manpower Professional
Room 2808-2811, Information Tower,
No. 211, Century Avenue, Pudong
Shanghai 200120, China
T: +86 21 58782618 Ext. 327
[email protected]
www.manpowerprofessional.com.cn
